Stanbic IBTC Bank: Officer Administration Support

The Officer Admin Support is responsible for the fulfillment process, administration functions and to ensure that a high level of quality customer service  is achieved and maintained. Although this role does not interact on a face to face basis with Customers, the fulfillment area is the engine room where all transactions are actioned and therefore has a direct bearing on quality customer service . Therefore work quality and to deliver against very specific timelines should be the ideal candidate’s absolute passion.
Customer Service :
The most consistent aspect of this job is service delivery A day in the life of the Officer Admin Support begins and ends with the fulfillment of all transactional processes and procedures. Within this context, having a love for, interest in and a tolerance of data, processes and procedures and a eye for detail is key.
The catch phrase “customer care” and customer service  are often heard but seldom really experienced. Some people naturally want to and are really talented delivering quality service and products consistently and on time. There are many ways of doing this but the result of friendly, competent and efficient service is always the same, a happy and loyal customer.
Position Requirements
Product Knowledge:
In order for the Support Officer to fulfill on the specific requirements of each product and to provide quality service, it is absolutely critical that he/she fully understands the different products of the Bank . In addition providing constructive feedback and recommendations on how to improve SBs services and products is valued.
Routine:
The Officer Admin Support’s main function is to ensure a high standard of risk control through the appropriate actioning of required reports and adherence to laid down procedures.  Excellent customer service  stem from support officers doing things right the first time, therefore an eye for detail is very important.
Compliance:
Banks work and operate within a very strict legal framework. The Support Officer needs to know and consistently apply these rules, processes and regulations across products and customers. Often this implies taking the time to explain the “red tape” to customers in a way that makes sense to the customers impacted.
We began this description by speaking about the customer aspect of the role, well compliance can also be applied to people and relationships. Building trust through maintaining high levels of honesty and confidentiality is paramount to the values of the Bank  and success of this role.
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Stanbic IBTC Bank Jobs (7 Retail Banking Positions)

Stanbic IBTC Bank PLC (formerly IBTC Chartered Bank Plc) is a Nigeria-based bank. It is active within the three business segments: Individual Banking that provides banking and financial services to individual customers; Business Banking that serves small and medium-sized enterprises, and Corporate Banking, focused on institutional clients.
The Bank’s portfolio of products and services includes savings and current accounts, project finance, credit cards, short and long term loans, online banking and money market activities, among others. Stanbic IBTC Bank PLC operates through its subsidiaries, including wholly owned Stanbic IBTC Ventures Limited, Stanbic IBTC Asset Management Limited, Stanbic Nominees Nigeria Limited, Stanbic IBTC Stockbrokers Limited, Stanbic IBTC Trustee Limited and RB Resources Ltd.
Stanbic IBTC Bank Recruits (7 Retail Banking Positions)
For Retail Banking positions within our Personal and Business Banking units including available positions within our branch network.
Click here to view Jobs and Apply Online

Stanbic IBTC Bank PLC (formerly IBTC Chartered Bank Plc) is a Nigeria-based bank. It is active within the three business segments: Individual Banking that provides banking and financial services to individual customers; Business Banking that serves small and medium-sized enterprises, and Corporate Banking, focused on institutional clients.
The Bank’s portfolio of products and services includes savings and current accounts, project finance, credit cards, short and long term loans, online banking and money market activities, among others. Stanbic IBTC Bank PLC operates through its subsidiaries, including wholly owned Stanbic IBTC Ventures Limited, Stanbic IBTC Asset Management Limited, Stanbic Nominees Nigeria Limited, Stanbic IBTC Stockbrokers Limited, Stanbic IBTC Trustee Limited and RB Resources Ltd.
Stanbic IBTC Bank Recruits (7 Retail Banking Positions)
For Retail Banking positions within our Personal and Business Banking units including available positions within our branch network.
Click here to view Jobs and Apply Online

KPMG Nigeria Job Vacancies: Graphic Artist (Design)

KPMG operates as an international network of member firms offering Audit, Tax and Advisory services. We provide multidisciplinary professional services to both local and international organizations within the Nigerian business community.
We are looking for a talented Graphic Artist seeking to make a difference. He/she must be capable of delivering excellent and value-added services to our clients.
The Graphic Artist would report to the Marketing Operations Manager and would be involved with the following:
Publication and Newsletter
Digital Design
Principal Duties and Responsibilities:
Create designs, concepts, and sample layouts based on knowledge of layout principles and aesthetic design concepts.
Determine size and arrangement of illustrative material, and select style and size of type.
Use computer software to generate new images.
Draw and print charts, graphs, illustrations, and other artwork
Confer with clients to discuss and determine layout design.
Develop graphics and layouts for product illustrations and logos.
Key information into computer equipment to create layouts for client or supervisor.
Prepare illustrations or rough sketches of material, discussing them with clients and/or supervisors and making necessary changes.
Study illustrations and photographs to plan presentation of materials, products, or services.
Competency and Skills Requirement
i. Functional/Technical Skills
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Knowledge of design techniques, tools, and principles involved in the production of technical plans, blueprints, drawings, and models.
Knowledge of the theory and techniques required to compose, produce, and perform visual arts.
High sense of arrangement and balancing for aesthetic
ii. Behavioural/Management Development Skills
Strong interpersonal skills and ability to work in a team
Strong relationship building skills
Ability to work well under pressure
Working understanding of design software eg Adobe Photoshop, Coreldraw, Powerpoint, Quarck Express
Minimum Qualification
Minimum of B.Sc. (2.2) or HND (Lower Credit)
Minimum of 5 credits in one sitting at O’ levels, including Maths and English
At least 2 years working experience
How to Apply:
If you fit the above description, then take hold of your future and send your CV to careers@ng.kpmg.com . Please use the job title you are applying for as the subject when sending your CV.

Stanbic IBTC Nigeria Jobs: Head, Service Centre

 Most Service Centres offer the same functionalities, products and services as a full Branch only on a smaller scale, therefore the Head Service Centre needs to have the knowledge and experience to manage complexities that range from people management, customer service and treasury management to the physical security of the Centre and its staff.
People Management:
The most important aspect of this job is the ability to lead a small team that is responsible for the full service and sales offering. The Head Service Centre’s day begins by understanding all the various complexities of the Service Centre, from secure opening procedures, cash management, telling, enquiries to one of workforce planning, understanding customer arrival patterns and customer behaviour and aligning the tellers and enquiries staff to deliver a consistent customer experience. Due to the fact that the Head Service Centre oversees the full  Service Centre offering he/she is also responsible for identifying critical productivity trends and making recommendations around capacity management, including the employment and management of temporary staff. He/She  is also responsible for the management of the full Performance Cycle, ensuring that all performance contracts are in place for all staff, regular performance feedback discussion must take place to ensure that the performance is at the required level. In cases where staff do not have the required skills or show competency gaps, the Head Service Centre needs to decide on what training interventions are required to close the skills gaps, he/she also participates in the quarterly Career Management Committee discussions, conduct and lead team meetings and teambuilding sessions.
Customer Service:
The fact that the Service Centre offers the full spectrum of the Banks services and products, customer service must be at the forefront of the Head Service Centre’s role! The customers last experience is their lasting impression so the Head Service Centre needs to be absolutely passionate about customer service and creating customer delight. He/she must understand and manage the impact of his/her staff on customer expectations. He/she  also needs to identify trends and opportunities that should be referred to management as possible migration and or sales opportunities.
Position Requirements
Product Knowledge:
Although the Service Centre reports into the main branch and often does not have its own sales and service targets, it still remains responsible for quality sales and lead generation. The frontline roles are the roles that most frequently interact with the customer – all the front line staff need to be geared to identify customer needs and pass on quality leads to the relevant areas! In order to do this the Head Service Centre will guide, coach, develop and support the staff through applying an in depth knowledge of all the Bank’s products. The Head Service Centre will also manage and track cross selling and lead generation opportunities and ensure that the team’s sales and service targets are being met, furthermore he/she will participate in sales and marketing activities when required.
Routine Management:
One of the critical aspects of the Head Service Centre is to take full responsibility for the activities of the Centre’s staff as it relate to routine requirements. He/she  must ensure that laid down procedures are being adhered to by all the staff. The Head Service Centre must also be available to conduct customer needs analysis, keep records in terms of the various Financial Industry regulations and take part in any special investigations of losses and/or staff defalcations.
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