EXCO level positions
1. Ref: Ex001 Chief Operating Officer
Reporting to the CEO, this role is accountable for ensuring operations, including Client Services and the Administration back office, functions optimally. This role is also accountable for the smooth operation of the IT infrastructure.Duties and Responsibilities
Takes overall accountability for the operation of the unit including, but not limited to, the following:
- Client servicing operating model, back office operations and the IT landscape
- Accountable for the business plan
- Integrates delivery and metrics across the people, process, finance and customer dimensions of the business
- Ensures that a comprehensive information management strategy is in place
- Ensures effective resourcing of department and constant service delivery
- A first degree in Computer Science or any other science related course from a reputable university
- A relevant post graduate degree or professional qualification
- 10 years experience in insurance administration .
2. Ref: Ex002 Marketing Manager
Reporting to the CEO, this role manages marketing unit, develops and ensures implementation of a marketing strategy as well as brand and internal communication.Duties and Responsibilities
- Provides detailed input and assists in the compilation of Company strategy
- Takes accountability for overall marketing strategy in the country
- Develops and communicates clear and executable marketing business plans
- Ensures that marketing strategy/business plan and targets are aligned with overall business strategy
- Oversees implementation of all internal and external communication plans
- Direct all aspect of brand management and marketing communications
- A first degree from a reputable university
- Must have an MBA or professional qualification in marketing
- 10 years of relevant experience required.
3. Ref: Ex 003 HR Manager
Reporting to the CEO, this position is accountable for development and execution of HR strategy in the country.Duties and Responsibilities
- Accountable for the full HR function of the country
- Delivers HR capability across the business
- Identifies HR issues and needs within the business
- Provides input to Country executive committee, as well as to Central HR regarding HR issues and needs of the business
- Aligns HR strategy to the Country business strategy and evolve a performance driven culture
- A first degree from a reputable University
- Must be CIPM or CIPD certified or have a post graduate degree in HR
- 10 years HR experience and 2-3years at managerial level
4. Ref: Ex004 Chief Risk Officer
Reporting to the CEO, this role is accountable for providing a combination of Company Secretarial and risk Management functions.Duties and Responsibilities
- Develops relevant compliance policies and procedures
- Implements a compliance management monitoring plan
- Communicate regularly with regulators on new development
- Provides expert legal advice on company legal matter
- Provide services related to company legal matters
- A first degree in Law from a reputable university
- 10 years experience in the fields of company secretarial or risk management
- 3 years experience at the managerial level
Middle Management Positions
1. Ref: Mid001 Senior IT Support Specialist
Reporting to the Chief Technical Officer, this role is accountable for supporting the smooth running of the production applications and infrastructure.Duties and Responsibilities
- Supports operating systems and infrastructure, as well as supporting the development and running of Production applications
- Works closely with business, clients, suppliers and IT stakeholders to ensure a continuous, stable and efficient environment
- Provides constant first line standby / support for the Production environments
- Creates temporary fixes within systems to achieve Service Level Agreements
- Advises and consults on country development projects
- A degree in computer science
- 6years relevant experience in providing technical support
2. Ref: Mid002 Senior Team Leader (Client Services and Administration )
Reporting to the Chief Technical Officer of the organisation, this role is accountable for managing all administrative processes through a team in order to maximize productivity.Duties and Responsibilities
- Manages daily operational (client service and or administrative ) delivery within specific functional area through a team of administrators
- Delivers, maintains and enhances service / work standards and work quality
- Manages an operational budget
- Manages the service delivery to clients
- A first degree from a reputable institution
- 6 years experience required
3. Ref: Mid003 Senior Financial and Product Accountant
Reporting to the Chief Financial Officer, this role is focused on the following: execution of the business plan and for governance and compliance at an operational level, preparation of management reports, provision and interpretation of financial data and predictive results, implementation of accounting processes, systems and controls for a product and is responsible for product profitability analysis.Duties and Responsibilities
- Generates internal and external management reports
- Develops, reports on and interprets cost drivers, KPIs and benchmarks
- Provides commentary on financial results and implications and advises on corrective action to be taken
- Interacts with business unit line managers on financial outcomes, expense trends, etc.
- Provides financial assistance and training to line managers
- A first degree in Accounting
- Must be ICAN or ACCA certified
- 6 years relevant experience
4. Ref: Mid004 Senior Administration Specialist
Reporting to the Head of Sales and Distribution, this role utilises expert knowledge in the specific fields of administration / product / process to resolve technical and complex problems, usually in support of administrative queries/issues.Duties and Responsibilities
- Acts as a point of escalation for matters with higher level of complexity than those handled by administrative staff
- Acts as a consultant w.r.t decision making of operational and or tactical importance
- Could act as an expert resource on major projects or could be accountable for the delivery of projects within the company
- May act as a coach for Specialist staff
- Could be accountable for major administration processes and the project management thereof (usually with an extended timeline in excess of a month)
Qualifications and Experience
- A first degree from a reputable institution
- 6 years experience required
5. Ref: Mid005 Senior Broker Consultant X 2
Reporting to the Head of Sales and Distribution, this role forms the integral link between the company and brokers and manages assigned brokers.Duties and Responsibilities
- Markets services and products to brokers or clients
- Markets value proposition
- Develops and finds new business
- Builds relationships with brokers
- Support brokers from a product and technical perspective
Qualifications and Experience
- A degree from a reputable university
- A post graduate degree or professional qualification will be an added advantage
- 6 years relevant experience
6. Ref: Mid006 Senior HR Specialist
Reporting to the HR Manager, this role is accountable for functioning as a subject matter expert in the field of payroll administration and other HR Administration .Duties and Responsibilities
- Maintain staff information systems to ensure that the organization has accurate and up-to-date pay and benefits data relating to all staff
- Assist in the administration of all personnel policies and procedures
- Maintain regular contact with managers to establish their recruitment needs and carry out all necessary procedures to meet those needs
- Monitor and apply personnel policies and procedures as directed by the HR manager
- Analyze job requirements and prepare job descriptions and person specifications for recruitment, job evaluation and other purposes.
- Resolves technical and complex problems, especially in support of HR administrative queries/issues
- A first degree from a reputable university
- 4 years HR and payroll experience
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Clerical / Administrative Positions
1. Ref: Ad001 Administrator x 3
Reporting to the Sales Support Manager or Scheme Manager, this role is accountable for providing immediate response to administrative requirements in accordance with SLA parameters, in a processing environment.Duties and Responsibilities
- Follows standardised processes and provides administrative support in line with normal business functioning
- Delivers on daily production standards and adheres to service and quality standards
- Provides an indirect service to customers and intermediaries
- Responds to immediate requirements within procedure
- Uses standard administrative techniques to co ordinate own work
Qualifications and Experience
- A first degree from a reputable university
- 3 years relevant experience
2. Ref: Ad002 Accounts Administrator x 2
Reporting to the Accounts Manager, this role is responsible for day-to-day transaction processing.Duties and Responsibilities
- Responsible for generating and processing transactions
- Handles general accounts queries
- Checks the amounts to be paid and received by a business unit
- Arranges payment of bills and accounts
- Keeps records of financial transactions
- A degree in Accounting
- 3 years relevant experience
3. Ref: Ad003 Executive PA
Reporting to the CEO, this role provides PA support to the senior Manager or senior managers.Duties and Responsibilities
- In general accountable for the PA support to managers at executive level
- Could be accountable for the management of one or more staff members
- Accountable for the coordination of other PA’s deliveries in the BU
- Strong focus on dealing with escalated queries from clients, customers and other stakeholders (with potential for brand damage)
- Often accountable for the resolution of escalations without the involvement of the senior manager
- A degree in Secretarial / Admin
- At least 3years PA exp
- Strong skills with the MS Office suite
