Job Number: 1297586
Location: Nigeria
Qualifications/Requirements:
* Prior work experience in customer service, logistics, marketing/ sales or field service
* Strong oral and written communication skills
* Accomplishments, which reflect teamwork, integrity, responsibility, accuracy and speed
* Ability to handle multiple tasks simultaneously
* Computer proficient, including working knowledge of Oracle
* French language fluency
Essential Responsibilities
* Manage all aspects of non-technical Customer Support from order entry to receivables, minimizing transactional defects through the OTR cycle
* Manage customer priorities to deliver orders on-time to meet customer needs
* Provide superior service through daily interaction with internal support and external customers
* Manage repair and return, track and ensure availability of customer core returns for UX material
* Coordinate export shipments with ESG/Ryder to meet customer delivery requirements
* Contribute to positive trends in delivery performance and customer satisfaction metrics
* Participate in customer issue resolution to include Issue Track utilization
* Lead or contribute to process-improvement projects that enhance customers’ experience with GE
* Order management via pitcher/ catcher connection with customer service in region (order priorities, schedule dates, want dates and expediting)
* Consistently work to improve the work processes by reporting the defects and work on corrective actions
Desired Characteristics
* Desired Characteristics
* Locomotive, mining or heavy equipment product knowledge
* GE work experience
* Greenbelt Certification
How to Apply
Interested and qualified candidates should follow link below to apply online.
Click here to apply online
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